We are the Website Operator of a global online retail company that delivers products from dealers and manufacturers, directly to consumers around the world. We offer to customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through this site which is available in multiple major languages. We have a innovative data-driven business model allows to offer customized products for optimal marketing, merchandising and fulfillment. The Site (the "Owner", the "Web Site Operator") is an online platform for all users, which manages purchase orders from the users (buyers). Through the website, the Site provides an electronic web-based platform for displaying products and other terms and conditions provided by suppliers and registered sellers. Any sellers who are interested in listing their products on the site, are encouraged to contact the promotion department.
All legal information about the company (the information about the "Web Site Operator"), as well as contact phone numbers (the information about the "Customer Service Management") is published below, but also appears in major website pages. Please do not send any return items to the headquarters address of the website operator or the customer service management. Returns sent to those headquarters cannot be processed and merchandise will be destroyed. If you need to return a product, please contact customer service through the website.
The Site respects the intellectual property rights of others, and we expect our users to do the same. Unauthorized use of another party materials and trademarks are dealt with severely on the Site. The Site will request each seller to ensure that listing of counterfeits, non-licensed replicas, or unauthorized products such as counterfeit designer garment, watches, handbags, sunglasses or other accessories is strictly prohibited on the Site, and no products can be displayed on the Site without the explicit permission from the intellectual property right holder. Branded products are permitted to be displayed on the Site if a certificate of authorization has been issued by the brand owner.
Repeat violations of our IPR policy may result in a range of actions, including Removal of listing(s). The following actions are used as a deterrent against infringement of IPR: (1) Voluntary review and removal of listings that appear to offer counterfeit, non-licensed replicas or unauthorized items. (2) Prompt removal of listing(s) when an intellectual property infringement claim is filed by the trademark holder against any seller who are the suppliers of such listed products; (3) Written notification with appropriate reason(s) given to sellers who have their product(s) removed on the Site for suspicion of infringing the IPR of others. (4) Written notification to sellers whose products are claimed to infringe on others IPR. Parties involved will have equal opportunities to respond to such charges. (5) Termination, when appropriate, of the listings of the sellers who are repeat offenders.
With thousands of Users trading on the Site each day, we expect each and every seller to behave responsibly. We request those who assert claims of infringement to stand behind their claims. By submitting a report of alleged infringement to the Site, you agree to indemnify the Site against claims or damages arising from the removal of the listing.
If you have a good faith belief that a listing on the Site infringes your copyright, trademark, patent or other intellectual property rights, you may complete the Site Notice of Claimed IPR Infringement Form and send it to the Site via FAX. The completed Notice should specifically identify the seller and each and every link which is claimed to be infringing your rights. The complainant must upload the following materials as attachment for qualification verification: (1) An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive that is allegedly infringed; (2) A description of the allegedly infringing work or material; (3) A description of where the allegedly infringing material is located on the site (product(s) URL); (4) Information reasonably sufficient to allow us to contact you, such as your address, telephone number and e-mail address; (5) A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law; (6) Identification of the intellectual property rights that you claim are infringed by the Website; and (7) A statement by you that the above information and notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.
Upon receipt of the aforesaid Notice and other information, we will promptly evaluate your complaint, and in cases where it is appropriate, we will expeditiously take down the listing referred to in your claim. We will notify the seller in writing of the removal of the claimed infringing product listing and provide the seller with your contact information so that the seller may contact you directly and with an opportunity to respond. If the seller objects to the removal of the alleged infringing product listing, the seller may submit to us an appropriate counter-notice to dispute the claim. Upon receipt of such counter-notice, we may resume the seller listing unless we receive notice from you that an action has been filed against the member in a court of competent jurisdiction for infringement of your intellectual property rights. If you need to send us paper documents, please send the related products and paper documents via FAX, so that we can receive and dispose them in time.
Our Customer Service team is always working behind the scenes to address your every need and query. We track your shipments and are available at your convenience to answer any questions, whether by live chat or through the website or phone. No matter the issue, we are always here to serve you. Our professional team work non-stop around the clock to make sure your products are up to the standards you require and deserve. We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us. For questions regarding order status and other after-sales support, log in to your account and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress, and request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day. Please check the Customer Service Guide for more details.
If you are a wholesaler or business customer, please feel free to contact us for exclusive and professional service. Or you could send an inquiry by submitting a Customer Service ticket for detailed guidance. Any sellers who are interested in listing their products on the site, are encouraged to contact the promotion department.
Control from sourcing to delivery. Our orders (whether as a wholesaler, distributor, or someone who is just looking to buy the latest gadget) are processed into a system that checks and double checks effectiveness, from sourcing to delivery. We are already busy selecting the best products at the best prices, all with you, the customer, in mind. With thousands of users around the world, we work with the best and most trusted manufacturers and sellers selected for quality of their products, reputation, reliability, and whether they share our passion for serving customers like you. After a rigorous verification process of the sellers, suppliers and manufacturers of products that we know shoppers are interested in, we let them to publish their products on the Site at unbeatable prices, since we source them straight from the seller and/or manufacturer. We are also plugged into the market latest trends and news wires for hot new lines, the latest designs, and the best quality products. The upshot is that shoppers can find most anything at our site, from consumer electronics and high-end tech products, to fashion clothing, trendy apparel, all kinds of gadgets, household supplies, sporting goods, etc.
Upon placing an order We spring into action and immediately begin processing your order. One employee reviews the details of your order, checking for anything that might delay processing, while another speeds off to access the inventory from our sellers and suppliers. Meanwhile, a confirmation email of your order will have already arrived in your inbox. Even though our sellers are all trusted manufacturers and suppliers of quality items, we do not take any chances with their products. All suppliers and sellers go through an exhaustive verification procedure. Everything is first routed to our inspection team who evaluates the products that each seller offers, based on strict protocols requirements. And our requirements are high: only 80 percent of initially offered products are given our stamp of approval at this stage. Our own selection team gives to some random products a second physical inspection, inside and outside, following strict protocols and requirements. If the product meets our standards, we give it our stamp of approval and it can be published on the Site.
Products are always carefully inspected for any manufacturing defect or design, and before they are shipped, to ensure that the product you have purchased is the product you will receive. First step is to check the original online purchase confirmation, and the seller checks the product to ensure it matches the purchased product. Then, and only then, the order is carefully packaged and sealed packaging. During this process, photographic sequences have been taken from the product and packaging, as well as the delivery note and the external conditions of the package. The seller or provider has the obligation to make this information available to the buyer and the Site. Next, the package is delivered by hand to one of the most trusted carrier companies. These include DHL, FedEx and UPS.