The Site displays a wide range of products also come with a variety of shipping choices, promotions, and special offers. Please refer to the information below to learn about the cost-saving and convenient options we have available for you. You can choose your preferred shipping method during the checkout process. For most products, We will offer you a choice of three shipping methods at checkout. Note that every item is Free Shipping (SuperSaver option), and you will not need to select shipping, We will automatically ship through the best method based on the order size and destination. Our three available shipping methods are: Expedited Shipping, Standard Shipping and Free Shipping (SuperSaver option). We have partnered with a number of reputable shipping companies for the many destinations we service worldwide. These include DHL, FedEx and UPS.
Our fastest option to ship to major international destinations in 3-5 business days (transit time). All express shipping orders include a discount on shipping costs depending on package size and shipping destination. Customer contact phone is mandatory to use this service. To this end, we inform you that all courier companies, require a contact phone number of the recipient, as this type of service requires previously to arrange the delivery. If some element of your order is included in any of the restrictions in shipments (see below), the reimbursement of shipping costs, under any circumstances, will not be performed because such restrictions are penalized by carrier companies and the carrier company will automatically process these packets through the SuperSaver shipping option instead. Therefore, make sure the contents of your order does not violate any of the restrictions listed below, before choosing this shipping option. With this shipping option we always provide a tracking number in order to track the status of your shipment online.
The most affordable option to ship to all major international destinations in 10-12 business days (transit time). All standard shipping orders include a discount on shipping costs depending on package size and shipping destination. Customer contact phone is mandatory to use this service. To this end, we inform you that all courier companies, require a contact phone number of the recipient, as this type of service requires previously to arrange the delivery. If some element of your order is included in any of the restrictions in shipments (see below), the reimbursement of shipping costs, under any circumstances, will not be performed because such restrictions are penalized by carrier companies and the carrier company will automatically process these packets through the SuperSaver shipping option instead. Therefore, make sure the contents of your order does not violate any of the restrictions listed below, before choosing this shipping option. With this shipping option we always provide a tracking number in order to track the status of your shipment online.
The default shipping option for all orders to the major international destinations, in 12-20 business days (transit time). All products published on the website include free shipping and are shipped using this shipping option (unless the customer selects another payment shipping option or different). Using this shipping option, we will ship all orders that include some element with restrictions (see shipments restrictions) or those orders in which the recipient has not registered at least one contact telephone number. With this shipping option we only provide a tracking number if the amount of your order exceeds 19 euros. If the amount of your order is less and you need a tracking number, you must choose another shipping option.
Please note that we will automatically ship all packages via SuperSaver Shipping (12-20 business days) in the following situations: (1) If your order contains liquids, certain types of batteries, steel parts, paint or flammable products, candles or waxes, items with restrictions and/or similar products. (2) If your order totals is less than the minimum order amount. (3) If your order weighs over 2 kg. (4) If you do not provide or have not provided before shipping, a valid contact phone number. To this end, we inform you that all express courier companies require a valid contact phone number of the recipient, since this class of service requires previously to arrange the delivery. If you have chosen another shipping method with different price or higher price, and the order is included in the types outlined above, reimbursement of shipping costs will not be performed in no case, because such restrictions are penalized by common carrier companies and although such shipments have a higher cost, it is not passed on to our customers, and it is not managed by us. Therefore, make sure the contents of your order does not violate any of the restrictions listed, before choosing a payment shipping option in accordance with the regulations governing documentation, merchandise and security in the transport of goods.
No orders will be delivered to PO Boxes or non-physical addresses. Please note that there may be certain orders that we are unable to accept and must cancel. The Site reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
While the Site strives to provide accurate product and pricing information, pricing or typographical errors may occur. The Site cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, the Site shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, the Site may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Pricing of products published by the Site is based upon figures calculated in Euros. Prices displayed in other currencies are converted from Euro according to the most up to date conversion rates. Due to fluctuating currency values, prices displayed in non-Euro denominations of currency on the Site, other than on the individual product page, may not be the most current. Areas of the Site where non-Euro denominations of currency might be inaccurate include, but are not limited to, promotional banners, promotional pages, and information on product category pages. The price displayed on an individual product page, regardless of currency denomination, is the current price you are liable to pay to the Site.
Shipping costs depend on the number of items and the weight of your order, as well as the shipping method chosen. The prices displayed on product information pages are final prices and always include the shipping costs (SuperSaver Shipping option).
We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely.
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you have chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the transit time based on the shipping method you have chosen. To estimate how long it will take for your order to arrive, check our processing and shipping times for all product categories. Items with Free Shipping have zero shipping costs regardless of item quantity or your location. We choose the shipping method best suited to the package size and shipping destination. The time taken to processing your products for shipping plus the total time of your order in transit, will determine the delivery time or the total time to receive your order. Processing time differs from category to category. Contact us for more precise processing and shipping times to better estimate when you will receive your order. Note that, although it is unusual with personal purchases, in some cases of international shipments it is possible that the delivery time is increased if your shipment is subject to control by the customs authorities. In such cases the deadlines may be extended, depending on how quickly your package is managed. Since we typically ship orders in a single package, unless otherwise stated, the total delivery time will take for you to receive your order should be calculated using the longest estimated time for each item in your order.
Holiday reminder: During week-long holidays, National Day and New Year, services from certain suppliers and carriers may be affected, meaning that deliveries for order placed around these holidays may be delayed 2-6 days.
We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact our Customer Service by submitting a ticket, to pre-authorize your return. We do not process returns at our headquarters. All shipments to our headquarters will not be accepted and merchandise will be destroyed. You must contact our customer support and follow the instructions. Our customer service team will inform you, according to our network (partners, dealers, sellers and collaborators), the nearest return address to your city where you can ship your return package. Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging. We guarantee all of our products against material and workmanship defects within the warranty period. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement. We will be responsible for all shipping fees.
When you receive your order, if there is any damage or defects, you must immediately contact our customer service to report on it. From our customer service center will tell you the steps to follow in order to solve the problem. Our policy is very clear: to restore immediately the damaged or defective products to our customers, ensuring the delivery of your order can be completed as quickly as possible. Thus, if the error in your order is attributable to our service (confusion in the article, wrong size or color) immediately we will send you the right item at the same time we will provide you instructions about returning the wrong product. Full return costs will be refunded to the customer upon receipt of his return package. If customer makes a mistake when ordering (incorrect size selection, color or wrong choice for model or product) or simply the customer is not satisfied with the product received and want to return it, we can accept it back without any problems. Customer should immediately contact our customer service to retrieve instructions. In this case, the return costs will not be refunded to the customer. Products with no quality-related issues can be returned within 7 days of receiving your order, always contacting our customer service by submitting a ticket.
If your order looks damaged or if the package has arrived damaged, wet, unsealed, open or visibly manipulated, do not worry because we will immediately process a new shipment, but it is important to follow the instructions detailed below, to process the merchandise return and the corresponding claim to the carrier company. If any incidence on receipt of your order, you should: (1) Always, accept the package and sign the delivery note provided by carrier, without which we can not process any claim or merchandise return; (2) Make an entry in the delivery note provided by the carrier, in which you detail, clearly, all incidences observed in the goods; (3) Contact our customer service team reporting the incident, and receive instructions to send us a copy of the delivery note, while we begin to process the merchandise return of your order and ship a new expedition to you by express shipping service. Remember, it is extremely important to follow these instructions, because without the goods and the delivery note, we can not manage any subsequent claim or merchandise return, so in no case you must reject the acceptance of the shipment, as we always will take care of any incident in your shipment.
The quality is guaranteed at the best price in our Site. All our sellers check all orders during the preparation process to ensure that enhancements are appropriate and include the necessary adapters for your country. They also checks that the requested items are working properly before being packed and shipped. This process adds to the quality control checks that all items have been previously in the production line of their respective manufacturers. And finally, the warranty issued by the product manufacturer, guarantees the quality of the product covered under the terms established by law. It is not included in the warranty defects caused by neglect, beatings, use or misuse, improper installation or not managed by authorized service personnel, or materials under normal use wear. In the case of computer items, the warranty does not cover virus removal, restoration of reinstalling programs or operating systems. In those incidents that justify the use of warranty are eligible for repair or replacement the product, rebate or refund under the terms established by law. The warranty does not apply in the following cases: (1) If you modify, alter or replace the data from the proof of purchase; (2) If you handle or repair both the identification number as the article itself without the knowledge of Technical Services; (3) If no packing slip or invoice for proof of purchase; (4) To use the guarantee, it is essential a proof of purchase. To enforce the guarantee please contact us via our customer service.
The items published in this platform (the "Site") are supported by major commercial firms and reliable sellers. Offering the highest quality and the best guarantee is our commitment to our customers. If at time of receiving your order you are not satisfied, you have a term of seven (7) days, starting from the date of receipt to use the right to return. If returned, shipping charges are not refundable. To make the return, merchandise must be in perfect condition in its original packaging and all manuals, accessories and promotional gifts included. Otherwise we reserve the right to refuse it. In case that merchandise does not satisfied you, the maximum amount of merchandise to be returned cannot not exceed 20% of the amount of your purchase. Shipping charges are only refundable in case of wrong shipment or defective product. You must always contact our customer service, in order to authorize your return package generating a return code (RMA). Only pre-authorized returns will be accepted. Upon receipt of the merchandise, and after checking the status, we will proceed to refund the amount according to the payment method you used. Cleaning and personal hygiene products, Gift Certificates, personalized products, underwear are not allowed for returning. According to Retail Trade Laws, supplies which have been unsealed, products that have been tested or used, those products with tamper-evident, can not be accepted once they have been opened. Home videos, CDs, video games or other articles which can be immediately copied, only will be changed by other identical title. Gift Certificates, personalized products, underwear and digital products are not refundable.